<aside> 💡 1-pager that describe the product at a high-level and lists the various components. A visual diagram can be very useful here.

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EXAMPLE TEXT

Functionality: Our customer helpdesk software currently provides businesses with a solution for managing and resolving customer inquiries. The software includes key features such as:

  1. Ticket Management: Manage and track customer inquiries through a centralized ticket system that allows teams to prioritize, assign, and resolve tickets with ease.
  2. Knowledge Base Management: Create and manage a knowledge base that provides customers with quick and easy access to answers to common questions.
  3. Customer Self-Service: Enable customers to find answers and resolve issues on their own with a user-friendly self-service portal.
  4. Multi-Channel Support: Respond to customer inquiries from a variety of channels, including email, phone, and live chat, all from within the platform.
  5. Automated Workflows: Streamline the support process with automated workflows that route tickets to the appropriate team member and ensure timely resolution.

Components: The main components we are working on are as follows:

  1. Dashboard: A centralized dashboard provides real-time insights into the performance of the support team, including ticket volume, resolution times, and customer satisfaction.
  2. Ticket Management: The ticket management component allows teams to manage, prioritize, and resolve customer inquiries efficiently.
  3. Knowledge Base: The knowledge base component enables teams to create and manage a database of answers to common questions, reducing response times and improving customer satisfaction.
  4. Customer Self-Service: The customer self-service component provides customers with a user-friendly portal to find answers and resolve issues on their own.
  5. Automation: The automation component streamlines the support process, reducing response times and improving overall efficiency.

We are also investing in efforts to understand how AI can fast track and streamline these processes and hike up time to productivity.

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