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You can reference any knowledgebase for SaaS products as a reference point.

Example:

• Intercom: https://www.intercom.com/help/en/
• Mailchimp: https://mailchimp.com/help/
• vFairs: help.vfairs.com/knowledge

I’m also putting down a few article formats below for you to give you an idea of the structure of these KB articles.

Some AI agent tools like Zapier can read entire micro-sites if you give them the sitemap or parent URL structure. For other LLMs like Claude, you can download the KB articles from your KB tool and stitch them together as a plain-text or PDF file.

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Example Knowledgebase Articles for a Sample HRIS product

How to Set Up Automated Payroll Processing

Learn how to configure automated payroll runs for employees using PeopleFlow HRIS.

Overview

Automate payroll processing to ensure timely salary disbursements, tax compliance, and reduced manual errors.

Prerequisites

• Admin access to the payroll module.
• Employee bank details and tax forms collected.
• Payroll funds available in the company account.

Step-by-Step Guide

1. Access the Payroll Module

   Go to HR Tools > Payroll Setup > Automation.

2. Input Employee Data

   • Option 1: Upload a CSV file with employee IDs, salaries, and bank details.
   • Option 2: Manually input data for individual employees.

3. Configure Payment Schedule

   • Select frequency (e.g., biweekly, monthly).
   • Set cutoff dates for payroll approvals.

4. Enable Tax Compliance

   • Toggle on automatic tax calculations (federal, state, local).
   • Select jurisdiction rules (e.g., California overtime laws).

5. Test & Activate

   • Run a test payroll for 1–2 employees.
   • Confirm accuracy, then click Save & Schedule.

Tips

• Double-check employee classifications (e.g., full-time vs. contractor).