<aside> 💡 Define the kind of product metrics you expect the product manager to be looking at closely. Mention where they can access those numbers from.

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SAMPLE METRICS

1. *Ticket resolution time: the average time it takes for a customer support agent to resolve a ticket
2. Customer satisfaction: the level of customer satisfaction as measured by customer feedback surveys or NPS scores
3. Ticket volume: the total number of tickets received by the customer support team
4. First response time: the average time it takes for a customer support agent to respond to a customer's ticket
5. Ticket deflection rate: the percentage of customer support requests that can be resolved without the need for human intervention, such as through a knowledge base or AI-powered chatbot.

All the above are recorded in our Google Data Studio (Looker) that’s hooked with our DB backend.*