<aside> 💡 This is a space to share some raw customer feedback about the product taken from feedback forms and even third-party review sites like G2 and Capterra. You can also talk about key customers on the customer advisory board or those who you give closed beta access to. This will help PMs understand the kind of customers you work with.

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SAMPLE TESTIMONIALS

  1. "The customer helpdesk software has been a game-changer for our business. Resolving customer issues has never been easier and quicker."
  2. "I love the AI ticket router feature, it ensures that my issue is always directed to the right person and I get a resolution in no time."
  3. "The helpdesk dashboard is so user-friendly and makes it easy to keep track of all my open tickets."
  4. "The customer support team is always so helpful and responsive, and the software makes it easy for them to assist me with my issues."
  5. "I never have to wait long for a resolution since the software ensures that my ticket is always directed to the right person. Thank you!"

EXISTING FRUSTRATIONS

1. "The software is confusing and hard to navigate, I find myself wasting a lot of time trying to find the right place to log my issue." 2. "The AI ticket router seems to be flawed, I often get routed to the wrong person and have to start the process over again." 3. "The customer support team is unresponsive and it takes forever to get a resolution for my issue."

KEY CUSTOMERS

  1. Acme Inc.: Acme Inc. is a large retail chain that uses the customer helpdesk software to manage customer support for their online store. They appreciate the software's ability to quickly route customer tickets to the appropriate agent and the ease of use of the helpdesk dashboard. However, they have had some issues with the AI ticket router misdirecting tickets, causing delays in resolution.
  2. XYZ Corp.: XYZ Corp. is a technology company that uses the customer helpdesk software to support their software products. They find the software to be highly efficient and the customer support team to be responsive and knowledgeable. However, they have reported that the interface can be confusing at times and have suggested improvements to make it more user-friendly.
  3. ABC Ltd.: ABC Ltd. is a financial services company that uses the customer helpdesk software to support their clients. They appreciate the software's ability to track and manage customer tickets, and the fast response times from the customer support team. However, they have reported some issues with the AI ticket router not accurately directing tickets, leading to frustration for their clients.